Refund Policy

Effective: 26 October 2026.

Ask for help or a refund

If you cannot download a purchased theme, receive the wrong product, are charged twice, or encounter a material defect in a supported configuration, contact [email protected] or open an account support ticket. Include your order reference and the problem. We will investigate and may offer troubleshooting, a corrected package or an appropriate refund.

Paddle purchases

For a transaction processed by Paddle, you may also request assistance at paddle.net. Refund eligibility and processing are subject to Paddle’s Refund Policy and applicable consumer law. This policy does not remove any mandatory withdrawal, refund or other consumer rights.

Before purchasing

Review the theme’s features, compatibility and included files. Design concepts cannot be purchased. Contact us before paying if you are unsure whether a theme supports your intended use.

After approval

Refunds are returned through the original payment provider; bank processing times vary. A full refund ends the associated account download and support entitlement. It does not remove rights already granted under an applicable open-source software license.